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Shipping & Returns

SHIPPING

All orders take 1 – 2 business days to pick and dispatch and delivery times will take 3-8 working days.

We only have the capacity to ship/deliver to addresses in Ireland and Northern Ireland.

  • Nationwide delivery (Republic of Ireland and Northern Ireland) is a flat rate of €8.00 per box (up to 30kg).
  • Furniture suites and over sized items €55.
  • Certain items are flagged "Local Delivery Only". These items are only available for delivery within a 25Km radius of Topline Doyles stores. Please call the store to conmfirm and make arrangements.

It is not possible to make changes to your order once the order is placed. All items are quality checked before despatch, if your order arrives damaged or faulty please contact us within 48hours of receipt of order and it will fall into the 7 day return policy.

RETURNS

CHANGE OF MIND?

If you are unhappy with your purchase you can either request an exchange or refund for the price (excluding delivery charges). Please ensure the product is returned in its original packaging within 14 days of receipt. We cannot refund delivery charges incurred in sending the item to you.

Under the EU Distance Selling Regulations you have the right to return unwanted goods. This “cooling-off” period gives you 14 working days in which to cancel your order. The period starts the day after the day that goods are received. We kindly ask customers exercising this right to return the goods unused, in fully saleable condition, in the original packaging with all user information and instructions enclosed.

You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal care to cover the value. Any goods returned must be be in fully saleable condition.

FAULTY OR DAMAGED?

If any product is damaged or faulty upon receipt/delivery please email us with the relevant details and photo images, we will then arrange for either a replacement or a refund. We operate a strict notification policy of damages or faults to products. Notifications must be made within 24 hours post delivery. Notification can be made by email to webshop@doyles.ie

All returns should be returned to:

Topline Doyles Webshop, Shamrock Business Park, Graiguecullen, Carlow, R93 W8D9.

Please fill out the returns slip included in your delivery in order for us to match the returned stock to your order. Post the goods back to us with all paperwork enclosed and we will credit your account. Note: postage on returned goods will be borne by the customer unless we were at fault. If you wish to cancel your order before it has been delivered, please email us at webshop@doyles.ie including your contact details and order details.

Assuming that our return’s policy has been adhered to returned goods will be credited within 28 day of our receiving them. If in doubt about any aspect of our returns policy, please contact us and we will be happy to help.